The friendly small print

Giftory is operated by the operator named below, established in the Republic of Lithuania (“we”, “us”). These terms form the contract between you and us when you use the Giftory website and its features. The section “Terms for advertisers” also applies to businesses that advertise on Giftory.

Our privacy policy explains how we handle personal data, and How ads work explains how results are ranked and how sponsored listings work.

These terms are available in several languages. For consumers, every language version is equally valid; for advertisers, the English version prevails in case of doubt.

Giftory helps you find gifts from independent shops, plan surprises and keep track of important dates. Using Giftory to find gifts is free of charge.

We are a discovery and planning tool, not a shop: we don’t sell, ship or handle returns for any of the products we suggest, and we are not a party to your purchase.

Some features require an account, for example saving people, dates and ideas. Connecting Google Calendar is optional. To keep the service fair and affordable, AI searches and plans have daily limits. Without an account you can try a small number of searches in total; after that a free account is needed.

Gift suggestions and surprise plans are generated by an AI model using live web searches. They can be incomplete, outdated or simply wrong. Prices, availability, delivery times and product details can change at any time, and links may stop working.

Always check the details on the shop’s own page before you buy. Ideas and tips in surprise plans, such as decorations, food or activities, are suggestions, not professional advice. Please use common sense, especially with candles, electrical items, allergies or anything else that could be unsafe.

When you buy a product, you conclude the contract directly with the shop. The shop’s terms, prices and delivery conditions apply, and so do your statutory consumer rights against the shop, such as the right of withdrawal and warranty rights. Please contact the shop with any questions about an order.

Organic results are never paid for. Sponsored listings are paid for by shops and are always labelled (see below). We currently don’t earn commissions on purchases; if that changes, we will say so clearly.

• You must be at least 14 years old to create an account.
• Please use a valid email address and keep access to it secure, because sign-in links are sent there. If you sign in with Google, keep your Google account secure too.
• One account per person. Accounts are personal and may not be shared or sold.
• You can delete your account at any time on your account page.

To keep Giftory pleasant, safe and affordable for everyone, please don’t:

• use Giftory for anything unlawful, or enter content that is hateful, harassing or discriminatory or that infringes other people’s rights;
• store more information about other people than you need for a gift, or any sensitive information about them;
• scrape the service, send automated bulk requests, or try to get around limits, security measures or the safeguards for sponsored listings (for example by generating fake clicks);
• try to make the AI produce harmful content, or use it for anything other than finding gifts and planning surprises;
• disrupt the service or other people’s use of it.

If you break these rules, we may restrict or suspend your access in proportion to the breach (see “Moderation, notices and complaints”).

What you enter (descriptions, people, notes, dates and plans) remains yours. You allow us to store and process it only as far as necessary to provide Giftory to you, including sending it to our AI provider to create suggestions.

You are responsible for what you enter and for being allowed to share information about other people with us.

Shops can pay to have relevant products shown more prominently. Sponsored listings are always clearly labelled “Sponsored”, are only shown when they pass the same relevance check as other suggestions, and state who placed and paid for them. A sponsored listing is not a recommendation or endorsement by us.

The main parameters that determine the ranking of results and sponsored listings are explained in How ads work.

This section applies to businesses (not consumers) that advertise their shop and products on Giftory (“advertisers”). By creating an advertiser account, you confirm that you are acting for a business and are authorised to accept these terms on its behalf.

Account and approval

• Every advertiser account and every product is reviewed before it can be shown. We may ask for additional information about your business.
• Products must link directly to a real product page, be described honestly, show a fair and current price, and be lawful to sell and deliver in the countries you target.
• Not allowed: illegal, counterfeit, unsafe or recalled products; weapons, drugs, tobacco and e-cigarettes; adult content; gambling; and anything misleading or discriminatory. Products that may only be sold to adults, such as alcohol, are allowed only where lawful and must never be aimed at minors.

Prepaid credit and pay-per-click

• Advertising is paid in advance: you top up a prepaid credit balance in euros (€20 to €5,000 per top-up) through our payment provider Stripe.
• You pay per click on your sponsored listing; views are free. The price per click depends on the boost tier you choose (€0.25–€0.60 per click for self-serve tiers). You can set a daily budget and pause campaigns at any time.
• Repeated clicks by the same visitor within 30 minutes are counted once, and clicks we identify as invalid or fraudulent are not charged.
• We don’t guarantee any particular number of views, clicks or sales: listings are only shown when they are relevant to a search.
• Individually arranged partnership deals are governed by a separate agreement.

Refunds of unused credit

• Prepaid credit doesn’t expire while your advertiser account is open.
• When you close your advertiser account, we refund unused credit on request to the original payment method, minus any payment fees that cannot be recovered. Credit already used for delivered clicks is not refundable.
• If we close your advertiser account without any fault on your part, we refund unused credit in full.

Invoices and VAT

Prices are net; VAT is added where applicable. Invoices are issued electronically through Stripe. For business customers in another EU country with a valid VAT number, the reverse-charge mechanism generally applies. Please make sure your company and VAT details are correct.

Your responsibility for your listings

You are responsible for your listings and products, including compliance with consumer protection, product safety, pricing and intellectual property law. You indemnify us against third-party claims arising from unlawful listings, unless we are at fault.

Decisions about your listings

• We may reject, pause or remove listings, or restrict or suspend an advertiser account, if they break these terms or the law, or if we receive a well-founded notice. You will receive a statement of reasons explaining the decision and how to challenge it.
• We give at least 30 days’ notice before terminating an advertiser account for good, unless we are legally required to act sooner or you have seriously or repeatedly breached these terms.
• The ranking parameters and the effect of boosts are described in How ads work, in line with the EU Platform-to-Business Regulation. Paying more only improves the position of products that have already passed the relevance check.

Complaints

You can complain free of charge about any decision affecting you, by replying to the decision or by contacting us. We review complaints promptly, diligently and objectively and tell you the outcome.

Changes for advertisers

We notify advertisers of changes to these terms at least 15 days in advance. You can close your advertiser account before the change takes effect.

Anyone can tell us about content on Giftory they consider illegal, in particular a sponsored listing, using the procedure described in our legal notice. We handle notices in a timely, diligent, non-arbitrary and objective manner.

If we restrict content or an account, we inform the person affected and explain why (statement of reasons). You can challenge our decisions through our internal complaint process by contacting us, turn to a certified out-of-court dispute settlement body, or go to court. You can also complain to the Lithuanian Digital Services Coordinator, the Communications Regulatory Authority (RRT (opens in a new tab)↗).

After a prior warning, we may suspend for a reasonable period anyone who frequently provides manifestly illegal content or frequently submits manifestly unfounded notices.

The Giftory name, design, texts, illustrations and software are protected by intellectual property law. You may use Giftory for its intended purpose, but you may not copy, modify or distribute it without our permission.

Product names, images and descriptions belong to the respective shops and makers. You are free to use the suggestions and plans the AI creates for you for your own personal purposes.

We work hard to keep Giftory running smoothly, but we cannot guarantee that it will always be available or free of errors. We may develop the service further by adding, changing or removing features, as long as this is reasonable for you. If a change significantly affects a feature you use, we will let you know in advance.

We are liable without limitation for damage caused intentionally or through gross negligence, for injury to life, body or health, and wherever liability cannot be excluded by law.

For slight negligence, we are only liable for breaches of essential contractual obligations, limited to the damage typically foreseeable when the contract was concluded. We are not liable for the products, prices, delivery or conduct of shops, or for errors in AI suggestions that you could reasonably have noticed.

These limitations apply only as far as Lithuanian and EU law allow. Nothing in these terms limits your mandatory rights as a consumer.

You can stop using Giftory and delete your account at any time. Advertisers can close their advertiser account at any time; unused credit is refunded as described above.

We may terminate your account with reasonable notice. We may suspend or close it immediately if you seriously or repeatedly break these terms or the law. Where appropriate we will warn you first, and we will always tell you why.

We may change these terms for valid reasons, such as new features, changes in the law or to prevent misuse. We will inform signed-in users of significant changes in good time before they take effect (advertisers at least 15 days in advance). If you don’t agree, you can delete your account before the change takes effect. Changes never apply retroactively.

These terms are governed by the law of the Republic of Lithuania. If you are a consumer, you keep the protection of the mandatory laws of the country where you live, and you can bring proceedings in the courts of your country as well as in Lithuania.

For advertisers and other businesses, the courts of the Republic of Lithuania have exclusive jurisdiction, as far as the law permits.

If something goes wrong, please contact us first; we will do our best to find a solution. Consumers can also turn to the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba, vvtat.lt (opens in a new tab)↗), which handles out-of-court consumer disputes in Lithuania.

If any provision of these terms is invalid, the rest of the terms remain in force.

Questions about these terms? Get in touch.